Terms and Conditions

Man with Van Wandsworth Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Wandsworth provides removal, collection, delivery and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

1.1 We, us, our: Man with Van Wandsworth, the removal service provider.

1.2 You, your, customer: The individual, company or organisation booking or using our services.

1.3 Services: Any removal, man and van, collection, delivery, loading, unloading, packing, or associated services we agree to provide.

1.4 Goods: All items and personal belongings that you ask us to move, handle, store, transport or dispose of.

1.5 Booking: A confirmed request for services that has been accepted by us, whether made online, in writing or verbally.

1.6 Service area: The geographic area in which we offer services, which primarily covers Wandsworth and surrounding districts as part of our UK-based operations.

2. Scope of Services

2.1 We provide man and van and removal services for domestic and commercial customers, typically involving collection and delivery of goods between addresses within our service area and throughout the UK as agreed.

2.2 The specific services to be provided, including the number of staff, size of vehicle, collection and delivery locations, dates and times, and any special requirements, will be confirmed at the time of booking.

2.3 We reserve the right to use subcontractors or partner carriers to perform all or part of the services, provided that your rights under these Terms and Conditions are not adversely affected.

3. Booking Process

3.1 You may request a quote or booking by providing accurate details of the work required, including addresses, access information, approximate volume or list of goods, and any special handling needs.

3.2 A booking is only confirmed when we explicitly accept your request and provide a booking confirmation. Quotations alone do not constitute a confirmed booking.

3.3 You are responsible for ensuring that all information supplied at the time of booking is complete and accurate. If the actual work differs from the information provided, we may adjust the price or, if necessary, decline to carry out the work.

3.4 We may, at our discretion, request a deposit or pre-payment to secure your booking. Any such deposit requirements will be communicated to you before confirmation.

3.5 Time estimates for arrival and completion are given in good faith but are not guaranteed, as they may be affected by traffic, weather, access, or other factors beyond our reasonable control.

4. Price and Quotations

4.1 We may provide quotations based on an hourly rate, fixed price, or a combination of both, depending on the nature of the job.

4.2 Quotations are normally based on the information supplied by you, including the volume of goods, distance travelled, nature of items, and access at both collection and delivery locations.

4.3 We reserve the right to amend the quoted or agreed price if:

(a) The work takes longer than expected due to inaccurate or incomplete information provided by you.

(b) There are additional items or services requested that were not included in the original quote.

(c) Access at either property is significantly worse than described, including but not limited to excessive stairs, long carrying distances, or parking restrictions.

(d) Delays occur beyond our control, such as waiting for keys, delays caused by third parties, or legal completion delays.

4.4 Any such adjustments will be charged at our standard rates applicable at the time of the service.

5. Payments

5.1 Unless otherwise agreed in writing, payment for our services is due in full on completion of the job on the same day.

5.2 We may require part or full payment in advance for certain bookings, including but not limited to larger removals, long-distance services, or where special arrangements are required.

5.3 Payment methods accepted will be communicated to you at the time of booking. You are responsible for ensuring that you are able to pay for the services in the agreed manner.

5.4 If payment is not made when due, we reserve the right to:

(a) Charge interest on overdue amounts at the statutory rate applicable in England and Wales.

(b) Retain possession of all or some of your goods until full payment has been received.

(c) Recover from you any reasonable costs incurred in pursuing late payments, including legal and debt collection fees.

6. Cancellations and Amendments

6.1 You may cancel or amend your booking by giving us notice as soon as reasonably possible.

6.2 If you cancel a booking, we reserve the right to apply a cancellation charge as follows, unless we agree otherwise:

(a) More than 7 days before the scheduled service date: No cancellation fee.

(b) Between 7 days and 48 hours before the scheduled service date: Up to 50 percent of the agreed price may be charged.

(c) Less than 48 hours before the scheduled service date or on the day of the service: Up to 100 percent of the agreed price may be charged.

6.3 If we have taken a deposit and you cancel, we may retain all or part of the deposit to cover our reasonable costs, subject to the timescales above.

6.4 We may cancel or amend your booking due to circumstances beyond our control, including but not limited to vehicle breakdown, staff illness, severe weather, or safety concerns. In such cases, we will endeavour to offer an alternative date or refund any sums paid for services not provided, but we will not be liable for consequential losses.

7. Your Responsibilities

7.1 You must arrange suitable parking and access for our vehicle at both collection and delivery addresses and comply with any local regulations. You are responsible for any parking charges or fines arising from inadequate arrangements or instructions.

7.2 You must ensure that all goods are packed safely and suitably for transit, unless we have agreed to provide packing services.

7.3 You must remove or secure any fixtures, fittings or appliances in accordance with manufacturer instructions and applicable regulations before we move them, unless otherwise agreed.

7.4 You must be present, or appoint a representative, at both collection and delivery to ensure that the correct items are moved and placed as required, and to sign any job completion documents.

7.5 You are responsible for ensuring that goods moved by us are owned by you or that you have the owner’s permission to move them. You agree to indemnify us against any claim brought by a third party asserting rights to the goods.

8. Items Not Accepted

8.1 Unless expressly agreed in writing, we will not carry:

(a) Hazardous, flammable, explosive or illegal items.

(b) Perishable goods requiring controlled conditions.

(c) Livestock, pets or other animals.

(d) Cash, precious metals, jewellery, watches or items of exceptional value.

(e) Important documents such as passports, share certificates, deeds or similar items.

8.2 If such items are included without our knowledge, we will have no liability for loss or damage to them and you will be responsible for any resulting loss, damage or costs.

9. Liability and Insurance

9.1 We will exercise reasonable care and skill in providing our services. Our liability for loss or damage to goods, or for delay, is limited as set out in this section.

9.2 Our liability for loss of or damage to goods while in our care, custody or control is limited to a reasonable value per item or per job, subject to a fair assessment of the nature and condition of the goods, unless otherwise agreed.

9.3 We are not liable for:

(a) Loss or damage arising from your failure to adequately pack or protect goods that you have packed yourself.

(b) Loss or damage caused by inherent defects, wear and tear, gradual deterioration, or pre-existing damage.

(c) Loss of profits, income, business, goodwill or other indirect or consequential losses.

(d) Loss or damage caused by atmospheric or environmental conditions such as damp, mould, or temperature changes.

(e) Loss where goods are left unattended at your request or where access restrictions prevent safe handling.

9.4 You are advised to arrange your own insurance cover for your goods during transit and handling, especially for high-value or fragile items.

9.5 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability which cannot lawfully be limited or excluded.

10. Claims and Complaints

10.1 You must inspect your goods as soon as reasonably possible after completion of the service.

10.2 Any complaint or claim for loss or damage must be notified to us in writing as soon as reasonably practicable, and in any event within 7 days of the completion of the job or discovery of the issue, whichever is earlier.

10.3 You must provide reasonable evidence of any loss or damage claimed, including photographs where possible, and allow us a fair opportunity to investigate.

10.4 Failure to notify us within the time limits may affect our ability to investigate your claim and could limit or extinguish any liability we may have.

11. Waste and Disposal Regulations

11.1 We operate in accordance with applicable UK waste and environmental regulations when transporting and disposing of unwanted items.

11.2 If you request that we remove items for disposal, you confirm that you have the right to dispose of those items and that they do not include hazardous or prohibited waste.

11.3 We will only transport waste to authorised facilities or waste transfer stations and may charge additional fees for disposal, which will be agreed with you in advance where possible.

11.4 We do not accept responsibility for any fines or penalties resulting from your request to dispose of items that are illegal or non-compliant with waste regulations, and you agree to indemnify us against any such claims or penalties.

12. Access, Property Damage and Limitations

12.1 You are responsible for ensuring that both properties are accessible and safe for our staff to carry out the work.

12.2 We are not responsible for damage to walls, floors, fixtures or fittings caused by moving large items in confined spaces where you have requested that we proceed and there is a clear risk of such damage.

12.3 If access is restricted in a way that prevents us from using normal moving methods, we may refuse to move certain items or propose alternative arrangements which may involve additional charges.

13. Force Majeure

13.1 We are not liable for any delay or failure to perform our obligations where such delay or failure is due to circumstances beyond our reasonable control, including but not limited to extreme weather, natural disasters, accidents, road closures, strikes, or acts of authorities.

13.2 In such events, we will make reasonable efforts to minimise disruption and, where appropriate, offer alternative dates or partial refunds for services not provided.

14. Data Protection and Privacy

14.1 We will collect and process personal information necessary to arrange and deliver our services, such as your name, addresses and booking details.

14.2 Your personal data will be handled in accordance with applicable UK data protection law. We will not sell your personal information to third parties and will only share it where necessary to provide our services or comply with legal obligations.

15. Variation of Terms

15.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.

15.2 Any changes that materially affect your rights will be brought to your attention where reasonably practicable.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or relating to these Terms and Conditions or the services provided.

17. Severability

17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall be treated as deleted, but the validity and enforceability of the remaining provisions shall not be affected.

18. Entire Agreement

18.1 These Terms and Conditions, together with any written confirmation of your booking and any agreed variations, constitute the entire agreement between you and us relating to the services and supersede any prior discussions, correspondence or understandings.

18.2 You acknowledge that you have not relied on any statement, promise or representation that is not set out in these Terms and Conditions or in writing as part of your booking confirmation.