Privacy Policy

Man with Van Wandsworth Privacy Policy

This Privacy Policy explains how Man with Van Wandsworth collects, uses, stores and protects personal data relating to customers and prospective customers in the Wandsworth area. It is intended to comply with the United Kingdom General Data Protection Regulation and other applicable data protection laws. By engaging our services or contacting us about our services, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy applies to all individual customers, business customers, and enquiries made in the Wandsworth area in connection with our man and van services, removals, and related activities.

Data Controller

Man with Van Wandsworth is the data controller in respect of the personal data it collects and processes about you. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable data protection law.

Personal Data We Collect

We may collect and process the following categories of personal data when you contact us, request a quote, make a booking, or use our services:

Identification and contact details, such as your name, address, service location address, and general area details.

Communication details, including any information you provide when you contact us by phone, online forms, or other communication methods, such as your enquiry details, service requirements, and any additional notes relevant to your booking.

Service and transaction details, including details of the services you request or purchase, dates and times of bookings, collection and delivery addresses, and information about the items to be moved where necessary to perform the service.

Billing and payment information, including records of invoices and payment status. We do not store full payment card details ourselves where third party payment processors are used.

Technical and usage information, such as basic device or browser information, and how you interact with our website or online booking tools, where applicable. This may include IP address and basic analytics data used to help us understand and improve how our website and services are used.

Any other information you choose to provide that is relevant to your request, booking, or our ongoing relationship with you.

Lawful Basis for Processing

We process your personal data only where we have a lawful basis to do so under data protection law. Depending on the circumstances, we rely on the following lawful bases:

Contract performance: We process your personal data where it is necessary to enter into or perform a contract with you, for example to provide you with a quote, confirm a booking, carry out removals or delivery services, and manage payments and invoices.

Legitimate interests: We may process your personal data where it is necessary for our legitimate business interests and those interests are not overridden by your rights. This includes managing our business operations, improving our services, maintaining accurate records, handling enquiries and complaints, and protecting our property, staff, and customers.

Legal obligation: We may process your personal data where it is necessary to comply with legal obligations, such as tax, accounting, or regulatory requirements and to respond to legitimate requests from law enforcement or regulatory authorities.

Consent: In limited cases, we may rely on your consent, for example for certain types of direct marketing communications where required by law. Where we rely on consent, you can withdraw it at any time.

How We Use Your Personal Data

We may use your personal data for the following purposes:

To provide quotes, confirm availability, and manage your bookings.

To plan and perform our services, including organising collections, transportation, and deliveries.

To communicate with you about your enquiries, bookings, changes to services, and related matters.

To issue invoices, process payments through third party payment providers, and maintain accounting records.

To manage our relationship with you, including handling feedback, questions, and complaints.

To operate, evaluate, and improve our website, services, and customer experience.

To protect our business, staff, vehicles, and customers, including through fraud prevention and security measures.

To comply with legal and regulatory obligations and to establish, exercise, or defend legal claims.

Data Processors and Third Parties

We may share your personal data with carefully selected third parties who process data on our behalf as data processors. These may include:

IT and systems providers who support our website, booking systems, and business software.

Payment service providers who process card or online payments on our behalf.

Accountants or professional advisers who assist with our financial or legal obligations.

These data processors are only permitted to process your personal data in accordance with our instructions and for specified purposes, and they are required to implement appropriate technical and organisational measures to protect your data.

We may also share your personal data with third parties acting as independent controllers where required by law or where necessary for our services, such as regulatory or law enforcement authorities, courts, or dispute resolution bodies.

International Data Transfers

In general, we seek to keep your personal data within the United Kingdom or the European Economic Area. Where it becomes necessary to transfer your personal data to a country outside these regions, we will ensure that appropriate safeguards are in place, such as adequacy regulations or standard contractual clauses, to protect your personal data in accordance with data protection law.

Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of providing services, maintaining business records, and complying with legal, accounting, or reporting obligations.

In general, we retain customer records, including booking and invoicing information, for a period required by applicable tax and accounting laws. Enquiry records that do not result in a booking may be retained for a shorter period sufficient to handle follow-up queries and monitor service demand.

When personal data is no longer required, we will securely delete or anonymise it, unless we need to retain it for a longer period to comply with legal obligations or in connection with the establishment, exercise, or defence of legal claims.

Data Security

We take reasonable and appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. Measures may include controlled access to records, the use of secure systems, and staff awareness of data protection responsibilities.

While we strive to protect your personal data, no method of transmission or storage is guaranteed to be completely secure. You should also take care in how you provide personal data to us, especially when using public networks or shared devices.

Your Data Protection Rights

As a data subject, you have certain rights in relation to your personal data under data protection law. Subject to applicable legal conditions and exemptions, these may include the right to:

Access your personal data and receive information about how it is processed.

Request the correction of inaccurate or incomplete personal data.

Request the deletion of your personal data where there is no longer a lawful basis for us to continue processing it.

Request the restriction of processing of your personal data in certain circumstances.

Object to the processing of your personal data where we rely on legitimate interests, including for direct marketing purposes.

Request the transfer of your personal data to you or to another organisation, where technically feasible.

Where processing is based on consent, withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

If you wish to exercise any of your rights, you can contact us using the contact details published on our website or provided to you in our service correspondence. We may need to verify your identity before responding to your request.

Complaints

If you have concerns about how we handle your personal data, we encourage you to contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with the UK Information Commissioner or any other relevant supervisory authority where you live or work, or where you believe a breach of data protection law has occurred.

Scope and Changes to This Policy

This Privacy Policy applies to all Man with Van Wandsworth customers and prospective customers in the Wandsworth area and to all personal data we process in connection with the provision of our services there.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any changes will take effect from the date of publication of the updated Privacy Policy. You should review this page periodically to ensure you are aware of the current version governing our processing of your personal data.